Job Title: Head of External Expert Engagement Services
Location: Lisbon, Portugal
Introduction to Role:
At AstraZeneca, we collaborate closely with Healthcare Professionals (HCPs) and external experts (EEs) to improve patient outcomes through medical and scientific advances. These interactions provide valuable insights into unmet needs, potential therapeutic solutions, and treatment applications, which in turn shape our clinical, R&D, medical, and marketing strategies.
To facilitate these interactions efficiently and compliantly, Global Business Services' External Expert Engagement Services (E3S) aims to standardize and optimize the process of engaging, contracting, and paying HCPs. By creating a unified platform, E3S enhances our ability to gather data on HCP engagement, providing new insights and driving value across AstraZeneca. This role is pivotal in ensuring seamless, compliant, and effective collaboration with HCPs, ultimately contributing to our mission of improving patient lives.
Accountabilities:
The Head of E3S is responsible for the end-to-end development and execution of AstraZeneca's External Expert Engagement Services (E3S) strategy. This leader will work closely with colleagues across various business areas, including Commercial, Finance, Legal, Compliance, IT, R&D, and Medical Affairs, to ensure that systems, processes, resources, and governance models comply with global and country-level regulations. The role involves overseeing the seamless delivery of E3S services to existing and future customer groups, driving continuous improvement, and ensuring high-quality customer experiences. Additionally, the role holder will manage contracts with third parties, oversee budget management, and implement key metrics to measure the success of the service.
Strategic leadership is a crucial aspect of this role, requiring the Head of E3S to build a high-performing, compliant, and ethical team while reducing risk and protecting AstraZeneca's reputation. The role involves extensive stakeholder management, including communicating risks and opportunities related to external engagements to senior leaders and promoting enterprise-wide adoption of E3S services. The ideal candidate will possess strong collaborative, storytelling, and influencing skills, along with a proactive and resilient mindset. They will contribute to the overall strategy of the Compliance, Legal, and Contracting Operations (CLCO) team within Global Business Services (GBS) and act as a visible leader, fostering talent across the organization.
Essential Skills/Experience:
Bachelor's degree with a minimum of 15 years experience
Prior experience working within a Shared Service / Global Business Services environment
Proven track record of engaging with and influencing senior leadership
Experience leading a scaled team across multiple global locations – 5+years
Experience working within a compliance-oriented environment; ability to effectively interpret global legislation and direct development of policies and procedures to comply
Knowledge and experience of corporate governance, health care regulations, laws, and standards
Excellent communication skills (verbal and written)
Strong project management skills
Excellent analytical skills
Strong quality control/assessment and risk assessment skills
Desirable Skills/Experience:
MBA or other advanced degree
Prior experience in the biopharmaceutical industry or a consulting firm working with pharmaceutical clients
Understanding of relevant laws, regulations, guidelines, and internal policies related to external funding, contracting, fair-market value, and transparency reporting requirements for External Experts
Understanding of SAP and purchase to pay systems/processes
Understanding of Procurement systems/processes
Experience with finance, auditing, quality assurance/control, SOX, and/or risk management
Global/cross-cultural experience
Are you ready to bring your skills, competencies and experience and join our team? To help us push the boundaries of science and deliver life-changing medicines? If you feel you have what it takes and you share our passion for improving the lives of patients, apply today!
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