Head Of Delivery - Remote

Sobre o nosso cliente Our client's mission is to enhance the digital capabilities of Impact Organizations, particularly nonprofits, through specialized Salesforce consultancy. They prioritize talent as their greatest asset. While they aim for financial success, they equally prioritize the professional development and well-being of their team.
Descrição Winning Proposals: Optimize our proposal delivery procedures and team dynamics to secure successful opportunities identified and closed by the sales team.

Maximizing Profit: Enhance our internal workflows and resource allocation to optimize the profitability of our implementation projects and support services.

Customer Satisfaction: Guarantee exceptional customer satisfaction by nurturing long-lasting client connections and consistently surpassing expectations.

Team Morale: Nurture team morale to boost job satisfaction and retention rates.

Sustainable Growth and Innovation: Promote a culture of readiness within the team to tackle medium-term challenges and drive innovation, ensuring continuous growth. Perfil ideal Mandatory Relevant experience and results in a team lead role.Relevant experience and results in the Program/ Project Management role for Salesforce CRM (or similar solutions) consultancy services.Relevant knowledge about support services best practices (ITIL or similar).Relevant knowledge about managed services.Salesforce CRM (or similar solutions) knowledge and experience.Good communication skills (spoken and written) in English (C1/C2 level).Availability to work in the CET time zone ValorizedCertification in Project Management (PMI, Prince or similar).Certification in Support Services (ITIL or similar)Certifications or experience in the Salesforce ecosystem.Good communication skills (spoken and written) in Portuguese (C1/C2 level). Vantagens Permanent Contract, full-timeRemoteBase salary according to your experienceAnnual Bonus (profit sharing based on company results)Vacation/ Days-off: 26Health InsuranceTraining planSenior consultancy/ mentorship
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