.Be you. At work. Here at Locke, we create spaces where you can be you – and we don't just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we're building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we're at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let's go. Groups and MICE Sales Executive - Locke de Santa Joana, Lisbon. The role. Are hotels in your DNA? Does Customer Service make you happy and selling to clients excite you? Have you got a knack for cultivating loyal customers? Do you thrive on building and nurturing relationships? You'd be at the reservations helm of Groups and MICE sales in our recent Locke de Santa Joana property. Reporting to the Director of Sales Lisbon, you'll take greater ownership of sales activity with regards to Groups and MICE business for Locke de Santa Joana MICE agents and group clients that come into the property from all channels. You will be able to use your local knowledge and customer service expertise to develop profitable, sustainable business. What it looks like. The primary function for this role is to provide consistently outstanding sales and guest care experiences in accordance with policy and procedures for all clients of group accommodation & meeting space in the property. You will manage all the MICE & Groups contacts for Locke de Santa Joana. You will manage the Locke de Santa Joana enquiry box for Groups & M&E business efficiently and all enquiries via the online MICE Portals and those referred by the edyn central groups' reservations team. You will maintain an efficient filing system and understand CRMs. You will be able to easily establish, influence, build and maintain relationships with key decision makers in Groups & MICE business for the Lisbon property. You will help to negotiate and develop profitable and sustainable business and importantly work well with the internal sales and operations teams on property. Be the first point of contact for Groups & MICE enquiries at the property. Provide efficient and courteous assistance for all Group & MICE enquiries at the property. Manage the meeting rooms and events enquiries at the property. Increase group revenue through a variety of segments eg: MICE related accommodation, Transient Groups, Extended Stay Groups. Ensure optimal conversion of all MICE and Group enquiries, negotiating rates and contract T&C in order to convert enquiries, seeking support from the proactive sales team when required. Assist in securing and maintaining beneficial partnerships with key MICE / Groups Agencies in support of local sales team. Be responsible for answering telephone calls, emails and resolving any issues in a professional manner in keeping with the brand approach
