Job Description Who we're looking for Lead the team responsible for Zendesk's Service solution product marketing. This role drives GTM strategy and execution across Zendesk's Service solution, managing and supporting a team of individual product marketers responsible for a wide variety of PMM functions including research, personas, use cases, messaging and positioning, enablement, and more to achieve the company goals. The role is expected to partner with leaders in sales, marketing, product, and other departments on initiatives and programs connected to our core Service Solution to drive positive impact for customers and the business.
This leader will report to the Senior Director, Product Marketing and will work closely with the broader Product Marketing team. This leader will manage a team of PMMs to support the activities below.
What you'll be doing Lead a team of product marketers, driving GTM strategy and execution for our core Service solution while inspiring the team to drive purpose, impact, and value in their work.
Develop and maintain a deep understanding of the CX market with respect to buyer needs, personas, and competitors.
Craft and own product narratives and solution messaging that communicate the core use cases and value delivered from our Service solution.
Orchestrate marketing and enablement initiatives for our core Suite offering.
Demonstrate, and coach the team to develop strong and clear presentation skills, preparing them for presentations to Zendesk leaders, GTM team audiences, and customers.
Coach team to develop materials supporting customer-facing assets and interactions (e.g. sales pitch decks, MSD's customer stories, etc.)
What you bring to the role 8+ years experience in Product Marketing in software and technology; preference given to those with experience with SaaS and/or Customer Experience/Service software.
Proven experience managing a high-performing team, including coaching & development.
Articulate and very skilled at storytelling in a simple straightforward way.
Superior analytical and problem-solving skills with a focus on attention to detail, pattern recognition, insight generation, and ability to process information quickly to deliver against tight deadlines.
Executive presence and ability to engage with senior leadership in a constructive and collaborative manner.
Willingness to go beyond strategy in order to support execution and realization.
Determination to focus on outcomes and be self-motivated and directed.
A customer-first mentality.
BA/BS or equivalent.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
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