Workster is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Trust & Safety Investigators to join their teams in Lisbon and to support a major technology company that provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services in content moderation for Latvia, Lithuania, Estonia, Croatia, Poland or Czech.Your RoleContacting new and existing clients (Agencies or Advertisers) via telephone, chat, and email daily to identify sales opportunities and provide tailored solutions for their business goals.Demonstrating commitment to consultative sales to serve client goals effectively.Managing a portfolio (book of business) of small business clients to grow revenue for their businesses.Prioritizing outreach plans across the assigned portfolio based on client understanding and needs.Researching and gaining a fundamental understanding of verticals/markets/industries and client business models.Being experienced and well-versed with local business nuances to customize the experience for local advertisers.Providing personalized client recommendations to meet varying needs.Improving the client's experience by consulting on optimal and appropriate product adoption, proactively and reactively engaging to assess and optimize product performance continuously.Developing an expert working knowledge of client advertising solutions (including measurement) and their impact on performance.Exhibiting curiosity by actively learning and teaching others and sharing ideas to enhance ad products and the customer experience.Managing a portfolio (book of clients) of SMB clients as needed to grow revenue.Your QualificationsNative Greek speakerB2 level of EnglishPrevious experience in customer service or sales is preferableThe ability to thrive in a dynamic, team-focused and structured environmentAn ability to make decisions based on rules and policiesA passion for helping others achieve resultsAn ability to handle potentially stressful situations.The Offer22 days of holidayPrivate health insuranceYearly flight home sponsoredRelocation support with flight costs reimbursement and a roomSupport of employees experienced in helping relocating colleaguesFree Portuguese classesTemporary contract for 12 months, Permanent after 2 years.Training compensation about 50% – around 15 working daysAfter the training schedule for 8 hours daily, 5 times per week in shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday, 24/7Water sport activities, soft trekking and moreA dynamic and creative team with positive and friendly atmosphereAccommodation providedClose to the beachFlight costs reimbursedMulticultural TeamProgressive company cultureSunny weatherApply & ShineShow us what makes you stand out! Check out our international openings and apply today - it takes one minute.Let's ConnectCongratulations! We'd love to get to know you better. If your profile matches our openings you can expect a contact from us within 48h to explore your experiences and aspirations.Connect with the EmployerYour chance to shine! Engage directly with the employer. We'll assist you in preparing for the interview so you can put your best foot forward.You're In! Welcome AboardCongratulations, you've got the job! We'll guide you through onboarding and potential relocation for a smooth start. This process aims to make the journey to your new career professional, engaging and focused on finding the right match for you.
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