Workster is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Trust & Safety Investigators to join their teams in Lisbon and to support a major technology company that provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services in content moderation for Latvia, Lithuania, Estonia, Croatia, Poland or Czech.
Your Role
Contacting new and existing clients (Agencies or Advertisers) via telephone, chat, and email daily to identify sales opportunities and provide tailored solutions for their business goals.
Demonstrating commitment to consultative sales to serve client goals effectively.
Managing a portfolio (book of business) of small business clients to grow revenue for their businesses.
Prioritizing outreach plans across the assigned portfolio based on client understanding and needs.
Researching and gaining a fundamental understanding of verticals/markets/industries and client business models.
Being experienced and well-versed with local business nuances to customize the experience for local advertisers.
Providing personalized client recommendations to meet varying needs.
Improving the client's experience by consulting on optimal and appropriate product adoption, proactively and reactively engaging to assess and optimize product performance continuously.
Developing an expert working knowledge of client advertising solutions (including measurement) and their impact on performance.
Exhibiting curiosity by actively learning and teaching others and sharing ideas to enhance ad products and the customer experience.
Managing a portfolio (book of clients) of SMB clients as needed to grow revenue.
Your Qualifications
Native Greek speaker
B2 level of English
Previous experience in customer service or sales is preferable
The ability to thrive in a dynamic, team-focused and structured environment
An ability to make decisions based on rules and policies
A passion for helping others achieve results
An ability to handle potentially stressful situations.
The Offer
22 days of holiday
Private health insurance
Yearly flight home sponsored
Relocation support with flight costs reimbursement and a room
Support of employees experienced in helping relocating colleagues
Free Portuguese classes
Temporary contract for 12 months, Permanent after 2 years.
Training compensation about 50% – around 15 working days
After the training schedule for 8 hours daily, 5 times per week in shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday, 24/7
Water sport activities, soft trekking and more
A dynamic and creative team with positive and friendly atmosphere
Accommodation provided
Close to the beach
Flight costs reimbursed
Multicultural Team
Progressive company culture
Sunny weather
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