Join Us as a Line Manager in Porto, Portugal!
Looking for a leadership role in a city known for its blend of old-world charm and modern innovation? We're hiring a Line Manager to oversee a dynamic team of Customer Service Representatives in Porto, a city famous for its picturesque landscapes, rich history, and vibrant culture.
Your Key Responsibilities:
Lead and develop a team of 15 Customer Service Representatives to achieve top performance, ensuring quality and satisfaction for clients and end-users.
Actively manage the team using company systems, and conduct performance analyses to drive continuous improvement.
Monitor CSR interactions to meet client requirements, offering coaching and real-time transaction support.
Host team meetings to foster innovation, collaboration, and performance enhancement.
Ensure your team meets service levels across multiple channels including calls, chats, and emails.
Contribute to company-wide strategies while promoting compliance with internal policies (GDPR, GECSP).
Motivate and mentor your team, driving their growth and the success of the company.
What We're Looking For:
Native/fluent in Greek and proficient in English.
Minimum of 2 years in customer experience management or a related industry.
A higher education degree is essential.
Experience with Microsoft Office Suite, project tools, and team management skills.
Strong interpersonal, coaching, and mentoring abilities, with a passion for continuous improvement.
What We Offer:
Competitive salary based on your skills and experience.
Join a multilingual, creative, and inclusive team with a positive atmosphere.
Professional growth opportunities with training in coaching and project management.
Be part of a global organization that values innovation and continuous improvement.
Engage with global clients, contributing to strategic initiatives and cross-cultural experiences.
Ready to take on a leadership role and make an impact in Porto? Apply now and become part of our vibrant, global team!
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