.Mercer Portugal is seeking candidates for the following position based in Lisbon: Graphic Designer / Communication Analyst We are looking for a professional in communications, marketing, or advertising to be part of the newly created Employee Communications Advisory team based in Lisbon. The role will be working as a generator of standardized engagement solutions related to the timely communication to the employees of our clients, of the conditions of access, use and enjoyment of their benefit and well-being programs. In this role, an updated communications content library must be maintained and available to all colleagues/consultants across the European region, with different pre-designed communication options that allows an efficient and timely communication process. Another important function of this position is to help with the adaptation and inclusion of content in the different templates in accordance with differing client requirements. What can you expect? Get the most out of your creativity to develop innovative strategies and deliverables that allow us to maintain a constant flow of communication with our clients' employees, in an effective, accurate and timely way. Define a customer journey that guarantees contact points with the employees of our clients beyond the renewal period of their policies. Helping clients to promote their benefits and well-being programs to enhance employee engagement and company culture. Work hand in hand with consultants across Europe to develop comprehensive communication solutions that contribute to improving the employee experience, understanding their benefits and wellness plan, and employee engagement. What's in it for you? To join a truly global organization that can offer excellent training and ongoing career development opportunities. Opportunity to collaborate with colleagues across the wider business and be part of an exciting, growing team that will enable you to bring out the best of yourself. Flexible work environment. A permanent contract and generous benefits package, including pensions plan, health and life insurance. For the initial 3 months it's required to work from the office. After that, you can opt for the hybrid working model, which allows you to work from home 2 days per week. We will count on you to: Operational: Define the customer journey to create a map of frequent moments of contact and communication with their employees. Identify, together with the commercial team, communication needs and solutions that helps to strengthen the relationship with customers and the delivery of our value proposition. Clients: Produce content and design deliverables that allows maintaining a constant flow of communication between the employer and its employees, giving clarity, and facilitating the understanding of their benefit and wellness plans
