Business Analyst - SAFE Team
Carnaxide, Lisbon - Hybrid Home & Office
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Infinera is a vertically integrated Optical Telecommunications Vendor. We design and manufacture optical networking equipment connecting data centers, mobile networks, or powering subsea cables. We provide a range of professional services from deployment to maintenance, upgrades, and software for customers to manage their networks.
We welcome applications from candidates at the start of their career. If you have recently graduated, completed an internship, or have some industry experience, we would like to speak to you.
SAFE - Service Assurance, Fulfilment, Enablement
The role of a SAFE Analyst is to provide administrative support to the SAFE Management team, ensuring the successful delivery of projects, automation initiatives, and process implementation. The SAFE team is primarily responsible for providing a supportive and functional environment to the Services Delivery Team while leading initiatives to improve processes, increase efficiency, and introduce automation.
Essential Functions and Key Responsibilities
The SAFE Analyst is responsible for the following:
Coordination of pre-sales RFPs (obtaining quotes from partners and comparative analysis)
Overall administrative support to SAFE Management.
Maintenance of customer address records.
Maintenance of partner records (supporting partner contracts management, SoW, etc.)
Creation and maintenance of existing Power BI reports.
Creation of SAFE process documentation.
Reporting weekly updates to SAFE Management.
General business operational support.
Position Requirements
English (written and oral).
General business acumen to support SAFE and the Service Delivery Team.
Microsoft Office proficiency.
Budgeting, financial, and negotiation knowledge.
Strong communication skills.
Strong attention to detail.
Strategic planning, task management, and methodical thinking.
Telecommunications knowledge/experience.
Being a team player is paramount.
Desirable Skills
SharePoint 365 experience.
Power BI knowledge/experience.
SCRUM Master Certification.
This position requires direct or indirect access to certain confidential information, hardware, software, technology, or technical information controlled under the U.S. International Traffic in Arms Regulations (ITAR) and/or the U.S. Export Administration Regulations (EAR). All personnel in this position must be eligible to or be able to obtain authorization from the appropriate agency to access applicable Export-Controlled Information.
Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.
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