Lead and Optimize Customer-Facing Processes Are you ready to drive the green transition with a global company on a growth journey? Join us as the Global Process Owner for Commercial Processes and play a pivotal role in enhancing customer engagement and satisfaction. Can you envision yourself leading the standardization and optimization of key commercial processes across sales, marketing, and customer service?
Role Overview As the Global Process Owner for Commercial Processes, you will lead the E2E standardization and optimization of customer-facing processes, including sales, marketing, and customer service. Your focus will be on creating seamless customer journeys and improving processes such as lead management and order-to-cash. Your work will ensure alignment between commercial operations and NKT's broader business objectives.
Establish governance structures to ensure consistent and effective execution of commercial processes globally Define and implement the vision and strategy for E2E commercial processes, aligned with our ERP Drive standardization and optimization of commercial processes to improve customer engagement and satisfaction Integrate CRM systems and tools to streamline customer-facing processes Lead change management initiatives to drive adoption and alignment with commercial process improvements Partner with Master Data team to maintain high-quality commercial master data Who We Are Looking For We seek a dynamic individual with deep understanding and expertise in customer engagement, sales, marketing, or customer service processes. You should have strong change management skills and experience optimizing revenue-driving processes. Excellent communication skills and a customer-focused mindset are essential.
Expertise in customer engagement, sales, marketing, and customer service processes Experience in governance framework establishment and ensuring regulatory compliance Strong understanding of ERP, CRM systems, and commercial analytics tools (e.g., S4 Hana, SAP ECC, C4C, or similar) Proven experience in optimizing revenue-driving processes Strong analytical skills with a focus on data-driven decision-making Demonstrated success in managing change and fostering stakeholder alignment Ability to travel as needed (25%) Join Our Team NKT is committed to fostering a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work.
At NKT, you will have career development opportunities, be part of a collaborative team, and elevate your skills in an international setting. Read more about our offer and listen to some voices of NKT Connectors here!
We will review applications continuously, but we recommend you apply no later than [Jan 15th 2025]. Be aware that personality and cognitive tests might be included in the recruitment process.
If you have any questions about the role, you are very welcome to contact Hiring Manager Maria Vestergaard Jensen, ******. For inquiries about the recruitment process, please reach out to Global Talent Attraction Specialist Kevin Strack, ******.
Be a Connector of the green tomorrow! About NKT At NKT, we are all Connectors. We connect to develop leading technologies that enable the world's transition to renewable energy - and we stay connected to grow as people and professionals. As a company, NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. NKT is headquartered in Denmark and employs 5,000 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 2.6 billion in 2023. We connect a greener world. www.nkt.com
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