Responsibilities
This position will be responsible for meeting the Risk and Moderation demands. As a Global Operations Specialist, you will review and moderate advertisements entering the TikTok platform. This will mitigate any risk to our community by supporting advertisers proactively and effectively addressing violations of MI Policies.
Main Responsibilities:
Moderate content and classify according to TikTok Ads policies and standard operating procedures with accuracy and efficiency and in line with local legislation.
Become an expert on TikTok Ads policies and procedures.
Identify and communicate emerging risks to management and cross-functional partners.
Identify opportunities to improve processes, protocols, and policies at scale.
Act as the intermediary between both internal and external customers and the Ads Integrity team to handle their daily queries and questions.
Collect customer feedback, address issues and concerns, and provide support to achieve business success via our platform.
Execute both quantitative and qualitative analysis of data and trends to deliver insights on various dimensions such as policy, system, and process that will drive optimization and continuously improve customer satisfaction.
Work closely and hand in hand with other departments to respond quickly to relevant service-related needs.
Perform miscellaneous duties and projects as assigned.
Qualifications
Minimum qualifications:
Fluent in written and spoken required language plus business level English.
Confident working with a suite of online and offline IT software including Excel and PowerPoint.
Ability to work in a fast and evolving environment with a keen eye for detail and strong analytical and research skills.
Ability to maintain a high degree of confidentiality while meeting strict deadlines.
Ability to work alternating work rotations and shifts (including public holidays and weekends).
Preferred Qualifications:
B2B or B2C service-related work experience, with a strong willingness to support internal and external customers to address their issues and develop their business on the TikTok platform.
Some experience working within an online or BPO environment would be a bonus, but is not necessary.
Experience in an online moderation or trust and safety environment preferred but not required.
Experience working in a KPI or target-driven environment preferred but not required.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach.
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