Important Note: Please be advised that this job posting is for informational purposes only.
This is a 6 month temporary assignment managed by HYLegal.
All contractual terms, including payroll and benefits, will be handled by HYLegal.
By applying, you agree that the information provided in your application may be processed for recruitment purposes, shared with the third-party agency, and other purposes in accordance with ByteDance's Applicant Privacy Notice https:///obj/eden-sg/uvyloeh7vhonuhf/privacy/TikTok is the leading destination for short-form mobile video.
At TikTok, our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join UsCreation is the core of TikTok's purpose.
Our platform is built to help imaginations thrive.
This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo?
Never.
Courage?
Always.At TikTok, we create together and grow together.
That's how we drive impact - for ourselves, our company, and the communities we serve.Join us.
The Global Monetization Integrity team ensures safe and quality experiences for Advertisers to enable TikTok in its mission to inspire joy and creativity.
The team is responsible for creating scalable and reliable solutions that allow TikTok Advertisers and businesses to interact in a trustworthy manner, always working to anticipate and protect against threats.
They will do so by creating ad policies, managing content review processes, and more.
This position will be responsible for meeting the Risk and Moderation demands.
This means, as Global Operations Specialist, you will review & moderate advertisements entering the TikTok platform.
By doing so, this will mitigate any risk to our community by supporting advertisers proactively, and effectively addressing violations of MI Policies.
Main Responsibilities:1.
Moderate content and classify according to TikTok Ads policies and standard operating procedures with accuracy and efficiency and in line with local legislation2.
Become an expert on TikTok Ads policies and procedures 3.
Identify and communicate emerging risks to management and cross functional partners4.
Identify opportunities to improve processes, protocols, and policies at scale5.
Act as the intermediary between both internal and external customers and the Ads Integrity team to handle their daily queries and questions.6.
Collect customer feedback, address issues and concerns, and provide support to achieve business success via our platform.7.
Execute both quantitative and qualitative analysis of data and trends to deliver insights on various dimensions such as policy, system and process that will drive optimisation and continuously improve customer satisfaction.8.
Work closely and hand in hand with other departments to respond quickly to relevant service-related needs.9.
Become an expert on TikTok Ads policies and procedures 10.
Performing miscellaneous duties and projects as assigned.
Minimum qualifications:1.
Fluent in written and spoken required language plus business level English2.
Confident working with a suite of online and offline IT software including Excel, Powerpoint and Excel3.
Ability to work in a fast and evolving environment with a keen eye for detail and strong analytical and research skills; 4.
Ability to maintain a high degree of confidentiality while meeting strict deadlines 5.
Ability to work alternating work rotations and shifts (including public holidays and weekends) Preferred Qualifications1.
B2B or B2C service related work experience; with a strong willingness to support internal and external customers to address their issues and develop their business on the TikTok platform2.
Some experience working within an online or BPO environment would be a bonus, but is not necessary3.
Experience in an online moderation or trust and safety environment preferred but not required4.
Experience working in a KPI or target driven environment preferred but not required
