Are you ready to architect the future of global HR services and elevate Infineon's People Services to new heights? As our Global HR Capacity & Operations Manager, you'll spearhead pioneering capacity planning and drive strategic collaboration across international teams. If shaping efficient, sustainable HR solutions excites you, join us on this transformative journey in Porto!As Global HR Capacity & Operations Manager, you will globally implement and continuously improve procedures for capacity planning for our regional HR Shared Service Centre Hubs in order to build an efficient, fast and accurate workforce planning analysis. In addition, you'll support the Service Portfolio & Performance Manager on the implementation and execution of the defined service performance roadmap.In your new role, you will:Develop professional capacity planning outcomes for global People Services with the aim to consultant top management data-driven decision makingOversee analysis of current performance and conduct real-time forecasting to ensure the right capacity across all regionsCollaborate closely with Global Service Portfolio & Performance Manager to prepare guidelines for teams and support service delivery excellence initiativesExtract and analyze performance data and propose respective improvement measures and action itemsMeasure and monitor the effectiveness of global capacity planning and implement mitigation plans for resource conflictsMaintain communication with People Services teams across the globe, facilitate exchange on global HR operations best practices and develop ad-hoc reportsWith some years of experience in capacity planning and demand governance, preferably within HR, you are adept with data analytics tools. Your strong analytical skills and experience in shared services enhance your ability to communicate effectively with senior management and collaborate seamlessly within international teams, driving efficient processes and service delivery success.You are best equipped for this task if you have:Bachelor's or Master's degree in Human Resources, Business Administration, or a related fieldMinimum of 3 years of experience in capacity planning and demand governance roles, preferably in HR operations or Shared Service Center environmentExperience with process improvements in a shared services context (business consulting background is a plus)Proficient with MS Office tools and data analysis platforms (experience with HRIS tools and HR dashboards is a plus)Strong analytical mindset and team playerSkilled in reporting and data analysisExperience with senior management communicationsPlease send us your CV in English
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