Full-time/ Hybrid mode
About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & social media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals, passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you, and you are looking to join a business where you can really add value, it is time to consider joining NBS! Position Summary IBS (Integrated Business Services) is an above market shared services organisation of Nestlé delivering a broad service catalogue, recognized to be vital and integral to drive digital transformation. We are looking for a CRM Services Lead to join our Global Integrated Marketing Services team (IMS). In this role, you will lead CRM services expansion and innovation, drive engagement among key stakeholders, promote best practices and pilot new services. You will connect with Business Partners to understand their strategy and context and translate them into efficient and scalable operations. You will also provide direction and guidance to the Operations Leads to deliver best-in-class CRM solutions.
A day in the life of... You will play a pivotal role in supporting IMS to drive its service roadmap through:
Design and deploy the CRM service strategy and roadmap based on aligned prioritiesDesign and sustain the service operating model, promoting standards, best practices, technology, KPI & value frameworkConnect with Business Partners to advise and support them on the operationalization of their marketing strategyPrepare and analyze services business case, scope of work, high-level plan, governance, risksAnticipate innovation opportunities and define service roadmapDrive service pilots, measuring success criteria, promoting success stories and launch communicationPartner with the agencies to ensure efficient workflows between the strategy and executional tasks (coordination, marketing automation, database management, ...)Build CRM Service capabilities globally and in Centers (training, expanding geographically and sub-services, upskilling, …)Upskill technical and functional capabilities of the team, including introduction of new toolsWhat will make you successful Ability to quickly understand business needs, expectations, and opportunitiesIn-depth understanding of the end-to-end CRM delivery processProfessional leadership experience in CRM productionGood communication and relationship skillsSuccessful experience with FMCG companiesIntrapreneur experience to innovate and create new services in a multi-cultural, multi-market worldStartup or innovation background in consumer product, insights or marketing environments is a definite plusAt Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. Be a force for good. Join Nestlé and visit us on www.nestle.com
What we offer Development of expertise in Nestlé's Shared Services BusinessImmersion in a culturally diverse teamLocal and International ExposureFlexible working environmentEngagement and wellbeing activitiesCompetitive salary and annual bonus according to your performanceFlex Benefits - At NBS you can choose what benefits are more suitable for youMake part of the Nestlé Club and get discounts in several partnersFree coffee (and good coffee) at the office.Shop with special discounts for employeesCompany equipment according to professional needsMedical Support available at the OfficeE-learning courses and training programs to get you where you aim to beCareer progression and possibilities for International Career
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