Are you passionate about process excellence and looking forward to driving business outcomes through technology-enabled solutions? Do you have experience in Project Management aligned with deep expertise with Service Now? Then, bring us your strategic thinking, project leadership skills, and passion for process improvement, and become a key member of our team as a Global Business Platform Owner. Join us now and take the lead in driving process excellence across our organization!
As a Global Business Platform Owner, you will play a critical role in driving process excellence and business outcomes across our organization, being responsible for designing, implementing, and enhancing our ServiceNow Service Management Finance processes, and ensuring alignment with industry best practices and internal policies. As the project leader for this initiative, you will oversee the entire project lifecycle, from planning to delivery, and will be accountable for achieving project goals and objectives.
In your new role, you will: Lead the end-to-end design, implementation, and enhancement of ServiceNow Service Management processes, leveraging ServiceNow's capabilities to create smart workflows and automate processes where possible.
Establish governance frameworks for compliance with ServiceNow guidelines, regulatory standards, and internal policies, ensuring process adherence and minimizing risks.
Collaborate closely with stakeholders at all levels to gather requirements, provide support, and ensure effective communication, driving process improvements and business outcomes.
Develop and deliver training programs to ensure stakeholder understanding and adherence to ESM standards, driving adoption and usage of new processes and tools.
Communicate process changes, updates, and improvements across the organization clearly and promptly, ensuring that all stakeholders are informed and aligned.
Define key performance indicators (KPIs), measure process performance, and drive continuous improvement efforts, identifying areas for improvement and implementing changes that drive efficiency, productivity, and quality.
Act as a member of the ESM Team, contributing to the development of ESM strategies, sharing best practices, and collaborating with other team members to drive process excellence and business outcomes.
You are a natural collaborator, with a talent for building strong relationships and driving consensus across diverse teams. You're a strategic thinker, able to navigate complex organizational dynamics with ease, and a creative problem-solver, always seeking innovative solutions to drive growth and improvement. With a strong sense of ownership and accountability, you're a results-driven leader who inspires confidence and trust in those around you.
You are best equipped for this task if you have: A degree in Business Administration, Engineering, Computer Science, or a related field.
At least 10 years of experience in process management, operations, or a related field, with a focus on service management – preferably in a consulting company.
Experience in working with ServiceNow, with a record of successfully implementing process improvements and delivering results.
Proven experience in leading projects and implementing process improvements, with a strong ability to manage multiple projects simultaneously.
Experience in working as a Business Platform Owner in a similar position is highly desirable.
Ability to work in a global, matrix organization, with excellent influencing and negotiation skills to engage with stakeholders at all levels.
Strong analytical, problem-solving, and communication skills, with the ability to articulate complex ideas and solutions to both technical and non-technical stakeholders.
Certifications in process management, such as ITIL, Lean, or Six Sigma, are a plus.
Certifications in project management, such as PMP or IPMA, are a plus.
Ability to work in a fast-paced environment, with a focus on delivering results.
Fluency in English is mandatory, with additional languages being an asset.
Please send us your CV in English.
Contact:
Luis Oliveira, LinkedIn
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