German Technical Support Agent In Lisbon

Job Title: Technical Support Agent- German
Location: Lisbon, Portugal
Languages Required: German (C2 level), English (B2 level)
Job Description:
About the Role: We are seeking a skilled and tech-savvy individual to join our technical support team in Lisbon. As a Technical Support Agent, you will be the primary point of contact for our German-speaking customers, providing advanced technical assistance and ensuring a high level of customer satisfaction.
Key Responsibilities:

Provide technical support via phone, email, and chat in German.
Diagnose and troubleshoot software and hardware issues.
Assist customers with installation, configuration, and ongoing usability of software and hardware.
Respond to customer queries in a timely and accurate way, following up where necessary.
Guide customers through step-by-step solutions in resolving technical issues.
Document and track customer issues and resolutions.
Collaborate with other departments to escalate and resolve complex issues.
Stay updated with the latest technology trends, products, and services.
Contribute to developing technical documentation and user manuals.

Requirements:

Proficiency in German at a C2 level (native or near-native fluency).
Proficiency in English at a B2 level (conversational fluency).
Proven experience as a Technical Support Agent or a similar role.
Strong knowledge of computer systems, mobile devices, and other tech products.
Excellent problem-solving skills and attention to detail.
Ability to communicate technical information to non-technical users.
Strong multitasking and organizational skills.
Willingness to relocate to Lisbon, Portugal.
A customer-oriented mindset with the ability to work well under pressure.
Flexibility to work various shifts, including weekends and holidays.

Benefits:

Competitive salary and performance bonuses.
Relocation package to assist with moving to Lisbon.
Opportunities for career growth and development.
A vibrant and inclusive work environment.
Comprehensive training and professional development programs.
Health insurance and other employee benefits.

How to Apply: If you are passionate about delivering excellent customer service and looking for an exciting opportunity to work in a multicultural environment, we would love to hear from you.

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