Take Your Career to the Next Level!
We're seeking a driven Technical Customer Success Specialist to join our innovative and dynamic team!
If you're adaptable, personable, and thrive in a fast-paced environment, this is the perfect opportunity for you.
Role Overview: As a Technical Customer Support Specialist, you'll interact with clients through various channels—phone, chat, email, and social media—handling account, technical, and financial inquiries.
Your role will be key in ensuring customer satisfaction and contributing to improvements in our processes.
Key Responsibilities: Deliver exceptional support via phone, live chat, email, and social media Address inquiries related to account setup, verification, login issues, financial concerns, and technical difficulties Serve as a trusted advisor to customers, particularly in the sports industry Respond quickly to customer questions, concerns, and feedback Build strong relationships with customers through clear and effective communication Maintain high service standards in line with company policies Provide suggestions for process and service improvements Requirements: Fluent in German (C2 level) Fluent in English (B2 level) EU Citizenship or Portuguese Residency Card 0-1 year experience in customer support Strong leadership, analytical, and communication skills Eagerness to learn and grow Why Join Us: Attractive Salary: Competitive compensation that values your skills Performance Bonus: Earn bonuses based on your contributions Meal Allowance: Coverage for meal expenses during work hours Transportation Allowance: Support for commuting costs Health & Life Insurance: Comprehensive well-being coverage Onsite Work: Thrive in a collaborative, in-office environment Ready to embark on a rewarding customer support career?
Apply today, and let's get in touch!