German Team Leader - Lisbon

Adecco Portugal is currently searching and hiring German and English speakers for a role of German Team Leader for its international telecommunications client, based in Lisbon. Descrição/Funções: As a Team Leader, your main tasks will be: Management, support, organization, and further development of the assigned team Management of approximately 8 to 10 employees Constant monitoring of team performance and achievement of annual objectives Regular coaching / feedback of individual team members (motivation training) and guarantee of employee process know-how Discussions on performance and objectives with each employee Guarantee quality and quantity standards within the team HR Responsibilities: time and absence management, involvement in the recruiting process Coordination of customer requests in respective internal departments and responsibility for service and process improvement measures Optimization of existing processes Requisitos: Languages: German native / English; Specialized sales training or equivalent; Experience in team management of a call center team; A strong service mentality and customer orientation; Excellent knowledge of PC- / MS-Office; Great motivation; Determination; Strong initiative and implementation; Enthusiasm and positivism; Oferece-se: We offer: 1530€ gross base salary + 8,23€ Meal Allowance + Monthly Performance Bonus + Flex Work Allowance; Direct Contract with the Client; MON - SAT (7am-9pm rotative); 100% at the office - Lisbon; If your experience andexpectations meet the requirements, do not hesitate to apply. #J-18808-Ljbffr