German Team Leader - Lisbon

Adecco Portugal is currently searching and hiring German and English speakers for a role of German Team Leader for its international telecommunications client, based in Lisbon.

Descrição/Funções:
As a Team Leader, your main tasks will be:

Management, support, organization, and further development of the assigned team

Management of approximately 8 to 10 employees

Constant monitoring of team performance and achievement of annual objectives

Regular coaching / feedback of individual team members (motivation training) and guarantee of employee process know-how

Discussions on performance and objectives with each employee

Guarantee quality and quantity standards within the team

HR Responsibilities: time and absence management, involvement in the recruiting process

Coordination of customer requests in respective internal departments and responsibility for service and process improvement measures

Optimization of existing processes

Requisitos:

Languages: German native / English;

Specialized sales training or equivalent;

Experience in team management of a call center team;

A strong service mentality and customer orientation;

Excellent knowledge of PC- / MS-Office;

Great motivation;

Determination;

Strong initiative and implementation;

Enthusiasm and positivism;

Oferece-se:
We offer:

1530€ gross base salary + 8,23€ Meal Allowance + Monthly Performance Bonus + Flex Work Allowance;

Direct Contract with the Client;

MON - SAT (7am-9pm rotative);

100% at the office - Lisbon;

If your experience and expectations meet the requirements, do not hesitate to apply.

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