German Team Leader - Lisbon

Adecco Portugal is currently searching and hiring German and English speakers for a role of German Team Leader for its international telecommunications client, based in Lisbon.Descrição/Funções:As a Team Leader, your main tasks will be:Management, support, organization, and further development of the assigned teamManagement of approximately 8 to 10 employeesConstant monitoring of team performance and achievement of annual objectivesRegular coaching / feedback of individual team members (motivation training) and guarantee of employee process know-howDiscussions on performance and objectives with each employeeGuarantee quality and quantity standards within the teamHR Responsibilities: time and absence management, involvement in the recruiting processCoordination of customer requests in respective internal departments and responsibility for service and process improvement measuresOptimization of existing processesRequisitos:Languages: German native / English; Specialized sales training or equivalent; Experience in team management of a call center team; A strong service mentality and customer orientation; Excellent knowledgeof PC- / MS-Office; Great motivation;Determination; Strong initiative and implementation; Enthusiasm and positivism; Oferece-se:We offer:1530€ gross base salary + 8,23€ Meal Allowance + Monthly Performance Bonus + Flex Work Allowance; Direct Contract with the Client; MON - SAT (7am-9pm rotative); 100% at the office - Lisbon; If your experience and expectations meet the requirements, do not hesitate to apply.#J-18808-Ljbffr