German Team Leader - Lisbon

FunçõesAs a Team Leader your main tasks will be:Management, support, organization, and further development of the assigned teamManagement of approximately 8 to 10 employeesConstant monitoring of team performance and achievement of annual objectivesRegular coaching / feedback of individual team members (motivation training) and guarantee of employee process know-howDiscussions on performance and objectives with each employeeGuarantee quality and quantity standards within the teamHR Responsibilities: time and absence management, involvement in the recruiting processCoordination of customer requests in respective internal departments and responsibility for service and process improvement measuresOptimization of existing processesRequisitos• Languages: German native / English;• Specialized sales training or equivalent;• Experience in team management of a call center team;• A strong service mentality and customer orientation;• Excellent knowledge of PC- / MS-Office;• Great motivation;• Determination;• Strong initiative and implementation;• Enthusiasm and positivism.OfertaWe offer:• 1530€ gross base salary + 8,23€ Meal Allowance + Monthly Performance Bonus + Flex Work Allowance;• Direct Contract with the Client;• MON - SAT (7am-9pm rotative);• 100% at the office - Lisbon.If your experience and expectations meet the requirements, do not hesitate to apply.Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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