German Team Leader - Lisbon

Funções As a Team Leader your main tasks will be:
Management, support, organization, and further development of the assigned team
Management of approximately 8 to 10 employees
Constant monitoring of team performance and achievement of annual objectives
Regular coaching / feedback of individual team members (motivation training) and guarantee of employee process know-how
Discussions on performance and objectives with each employee
Guarantee quality and quantity standards within the team
HR Responsibilities: time and absence management, involvement in the recruiting process
Coordination of customer requests in respective internal departments and responsibility for service and process improvement measures
Optimization of existing processes
Requisitos • Languages: German native / English;
• Specialized sales training or equivalent;
• Experience in team management of a call center team;
• A strong service mentality and customer orientation;
• Excellent knowledge of PC- / MS-Office;
• Great motivation;
• Determination;
• Strong initiative and implementation;
• Enthusiasm and positivism.
Oferta We offer:
• 1530€ gross base salary + 8,23€ Meal Allowance + Monthly Performance Bonus + Flex Work Allowance;
• Direct Contract with the Client;
• MON - SAT (7am-9pm rotative);
• 100% at the office - Lisbon.

If your experience and expectations meet the requirements, do not hesitate to apply.
Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.

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