Location: Lisboa, Portugal
Salary: €17,000 - €20,000 Per Year
Job Type: Permanent Vacancy
Fluent Language: German
Job Reference: GER-USER-LI-PO
Posted on: 14 Nov 2024
Role: German speaking User Support Advisor
Salary: Salary package between EUR 17,000-20,000 gross p/a
Working Hours: 40 hrs p/week rotational between Mon-Fri 9-18, Mon-Sun
Relocation Package: Relocation bonus of 2,500 EUR paid with first salary payment in case relocating from outside Portugal
Recently we have seen an increasing trend of streaming companies and websites taking viewers from classical TV into new services and devices. Are you ready to join this exciting journey with the best-loved video streaming website in the world? If so, then get in touch to discuss this exciting new role in Lisbon.
The Role
As a User Support Advisor, you will be part of a multilingual team, where you will provide outstanding multi-channel support via phone, email, and live chat to users of this online video sharing platform. This is an exciting role where you guide your customers through different options and troubleshoot any technical issues they experience. You will answer any questions they may have regarding posting videos, arranging password resets, as well as any other general customer queries. Although this is a multi-channel support role, the majority of client interaction is done via live chat; therefore, multi-tasking and the ability to handle multiple chats simultaneously will be important in this job.
Requirements
Fluency in German and a good command of English
Previous experience working in a call centre desired
Eagerness to learn and attention to detail
Flexible attitude and adaptability in a changing environment
Ability to multi-task
The selection process can be done remotely via online video conferencing. A relocation bonus is offered for those successful candidates that relocate to Lisbon from outside Portugal. Besides this, there will be a relocation team available to assist with finding temporary/permanent accommodation. Further benefits include training and development, career opportunities, monthly language bonus, free tea/coffee and water, and working in an exciting new international office in Lisbon.
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