Are you a fluent German speaker with a passion for travel and customer service? Join the dynamic team in Lisbon for a leading holiday platform, where you'll assist our German-speaking customers in creating unforgettable travel experiences. As a Customer Service Representative, you'll handle inquiries, provide expert advice, and resolve issues efficiently. Your excellent communication skills will ensure our customers enjoy a seamless booking process. Be part of a company that values excellence and customer satisfaction!
Your responsibilities and impact working as a Travel Agent will be: Providing accurate and detailed information about the company's holiday offers. Managing and responding to customer requests through phone and email. Assisting customers with managing their bookings, queries and requests. Ensuring excellent customer satisfaction by exceeding customer expectations Skills, qualifications and interests you need to succeed in this role: Native-level proficiency in German and a minimum C1 level of English Living in or willing to relocate to Lisbon for an international career and life experience Flexibility and ability to adapt to changes with a positive mindset Motivation and commitment to perform the assigned tasks effectively Excitement about intercultural communication and embracing the expatriate lifestyle What's in it for you? Contract type: a fixed-term contract for one year that can be renewed every year Full time contract and paid training Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 1.633,89€ gross/month + bonus up to 1.267,00€ gross per quarter Without accommodation: 1.905,92€ gross/month + bonus up to 1.267,00€ gross per quarter For international applicants: Reimbursement of your initial flight costs Pick up from the airport Annual return ticket to your home country (within the EU) Help with paperwork, opening a bank account, etc. upon arrival Free Portuguese lessons, cooking classes, sports activities and social events organized by the company. Real career opportunities in different career paths Health insurance is provided from the beginning Employee discounts Fun and engaging company-wide initiatives Excellent work culture