German Speaking Trainer – Call Centre
Riga, Latvia
€2000 gross per month
This job posting for a GermanSpeaking Trainer in Riga, Latvia, provides an overview of the responsibilities and the qualifications required for the role, specifically within a call centre setting. Here's a detailed breakdown of key elements:
Job Overview:
The role is essential for:
Training Delivery : Conducting training sessions for new hires (both pre-process and process training) to ensure they are ready for their roles.
Upskilling and Knowledge Enhancement : Continuously updating teams on project knowledge using various effective learning methods to boost overall performance.
Monitoring and Improvement : Running post-knowledge tests (PKTs) and gathering evidence to assess and improve knowledge retention.
Supporting Operational Excellence : Contributing to the organization's goals by ensuring the workforce is skilled and informed, thus maintaining high service standards.
Experience Required:
To qualify, candidates must have:
Language Proficiency : Advanced German (C1 level) and strong English (B2 or better) for both verbal and written communication.
Relevant Work Experience : At least 2 years of experience as a Trainer, preferably within customer service environments in fintech or banking .
Communication Skills : Strong interpersonal and communication skills, along with experience working collaboratively in teams.
Customer Service Knowledge : Background in managing customer service programs (retail experience is a plus).
Presentation Skills : Proven ability to deliver effective presentations and trainings.
Organizational and Planning Skills : Ability to organize and manage training schedules effectively.
Group Dynamics Awareness : Understanding diversity within teams and how to manage group dynamics.
Tech-Savviness : Competence in MS Office applications like Word, Excel, and PowerPoint.
Analytical and Results-Oriented Approach : Ability to analyze performance data and strive for measurable results.
This position offers a salary of €2000 gross per month and is aimed at individuals with a strong training background, customer service experience, and fluency in German and English, specifically within the financial services industry.
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