German-Speaking Quality Analyst To Riga Latvia

Detalhes da Vaga

We are looking for a analytical German speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within the FinTech industry and someone who enjoys ensuring quality in every aspect of the customer service desk.
Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Their convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to their stakeholders. Our client has been recognized amongst India's 50 best companies to work for in 2020 by the Great Place to Work Institute.
Roles and Responsibilities:
Quality Associate (QA) will be responsible for ensuring Call, Email & Ticket quality. The QA monitors required samples of voice & non-voice based transactions on Quality Evaluation form included with predefined quality parameters. QA also publishes a comprehensive report on the overall quality of the project.
Random & stratifiedSampling method will be used to audit the calls and emails
Coaching & Feedback sessions
Joint call monitoring sessions with respective assigned teams & other stakeholders
Provide process updates as per requirement
Conduct Team Huddles to discuss the Quality scores and areas of opportunities
Provide Feedback/Quality tips to improve customer experience
Recognize Agent with excellent performance levels
Bottom Quartile management
Root cause analysis as per requirement (Complaints, Negative Survey response etc.., )
Participate in internal/external calibration sessions
Drive process improvement initiatives
Handle production activities – to answer Call / Chat / ticket volume spikes
Qualifications & Requirements:
Native German speaker and fluent English level
Good communication skills
Experience in supporting Customer Service
Good understanding on Customer Service transactional Quality concepts

Is this you? Then we would love to get to know you better! Please send your application as soon as possible, as we interview candidates continuously.
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.

#J-18808-Ljbffr


Salário Nominal: A acordar

Fonte: Allthetopbananas_Ppc

Função de trabalho:

Requisitos

Empregado(A) De Limpeza

Empregado(a) de Limpeza Local: Torres Vedras Salário a definir Responsabilidades: - Limpeza e arrumação do espaço: - Todas as funções inerentes à categoria p...


Huork.Com - Lisboa

Publicado 13 days ago

Operador De Limpeza Com Atestado Multiuso (M/F) - Lisboa

Estamos a recrutar Operador de Limpeza com Atestado Multiuso (M/F) para prestigiada empresa, na zona de Lisboa. A pessoa selecionada irá desempenhar as segui...


Eurofirms - Lisboa

Publicado 13 days ago

Quality Analyst In Lisbon (German Speaker)

Are you detail-oriented? Do you get excited by improving business processes? Then this job might be right for you! You will be responsible for the overall q...


Blu Selection - Lisboa

Publicado 13 days ago

R&D Supplier Quality Senior Manager

Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patien...


Amgen Sa - Lisboa

Publicado 13 days ago

Built at: 2024-12-23T12:18:08.154Z