German-Speaking Quality Analyst Elevate Excellence in Video Streaming! Location: Lisbon, Portugal (Santos)
Start Date: 9th December 2024
Languages Required: German (C1-C2)English (B2) What You'll Do:
As a Quality Analyst, you'll play a critical role in enhancing customer service standards for a leading Video Streaming Platform. Your mission includes:
Monitoring and ensuring compliance with quality standards through sample reviews of calls, chats, and emails.Creating insightful reports and dashboards to track KPIs, productivity, and team performance.Identifying improvement areas, conducting root cause analyses, and proposing actionable solutions.Supporting team management with detailed feedback and assisting in employee performance reviews.Collaborating with the Training Team to refine and document policies and processes.Driving continuous improvement through audits, calibrations, and actionable recommendations. What Were Looking For: Experience: Previous QA experience (junior or senior) with a strong understanding of root cause analysis and KPI tracking.Skills:Excellent communication (verbal & written).Comfortable with Excel and reporting tools.Proactive and detail-oriented mindset.Flexibility: Ability to work in shifts, including weekends. What's in It for You? Base Salary: 18,620 EUR/year.Language Bonus: 3,780 EUR/year.Meal Allowance: 7.63 EUR/day (net, paid via meal card).Transportation Bonus: 720 EUR/year.Performance Bonus: 5% of the yearly gross base salary.Additional Benefits: Health & life insurance, family plans for spouse and children. Relocation Support (for candidates moving to Continental Portugal): Assistance with NIF/NISS.Help finding accommodation tailored to your needs.Relocation Bonus: 2,000 EUR gross, paid with the first payroll cycle. Join Us if You Are Ready to: Work on cutting-edge quality initiatives in an exciting project.Elevate customer experience for a global audience.Thrive in a dynamic and supportive environment. Application Requirements: Valid EU ID, Residence Card, or Certificate of Protection (issued after March 2022). Ready to make a difference? Apply now !!