German-Speaking Customer Support Specialist

German-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using various channels (telephone, email, and chat)Ensure customer satisfaction and provide professional customer supportHandle customer complaints, provide appropriate solutions and alternatives within the time limitsIdentify the issue the client is facing, troubleshoot, and provide the solutionIdentify when the issue should be re-assigned to another department or more senior representativeCollaborate with other specialists to solve or properly close help ticketsDocument each action taken and categorize cases and possible bugs, so that our engineering team can address themMaintain and update all job-related administrative formsRequirements:Native/fluent in German, both oral and written. Fluent in English (at least B2 level)Possess excellent writing and verbal communication skills to simplify technical language for non-technical usersResourceful and stress-resilient personality that can adapt and remain calm in all situationsAbility to meet tight deadlines with minimum supervision and in a timely mannerAbility to work independently while being a team playerThe offer:Excellent remuneration package based on experience, skills, and performanceBe part of a dynamic and creative team with a positive and friendly atmosphereGuidance and tools to reach your full potentialShifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM – 11 PMPrivate health insuranceYearly performance bonusRelocation allowance and assistance in finding accommodationClose to the beachFantastic commissionFlight costs reimbursedMulticultural TeamPaid TrainingProgressive company cultureSunny weatherTemporary accommodation
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