German Speaking Customer Support Agent

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Lisbon-based German-speaking Customer Representative to join their teams in Lisbon.Position: Customer Service RepresentativeLocation: Lisbon, PortugalWork Model: On-site, hybrid remoteEmployment Type: Full-timeRemuneration: Base salary + bonusesDuties And ResponsibilitiesCustomer Interaction: Respond to customer inquiries across chat, email, and phone channels, covering a variety of topics including products (sports, casino, poker) and cashier operations.Problem-Solving: Assess specific customer concerns and take appropriate action to address and resolve their needs.Collaboration: Work closely with teams based in different locations to achieve common goals.Reporting: Identify and report system irregularities and customer-facing issues to the relevant department.Service Excellence: Adhere to Standard Operating Procedures (SOP) and maintain a commitment to delivering high-quality service.RequirementsLanguage Skills: Proficiency in German (C1 level) and business-level English.Communication: Excellent written and verbal communication skills with a strong level of interpersonal skills.Calm Under Pressure: Ability to remain calm and composed under pressure, confidently handling a wide range of customer inquiries.Adaptability: Perform well in a fast-paced, multicultural, and dynamic environment.Personality: A flexible, creative, and driven personality that thrives in a multi-tasking environment.Tech-Savvy: General computer knowledge, including MS Office and Internet.Interest: A passion for sports, casino, and poker products is a plus; relevant training will be provided.Schedule: Shift rotation from Mon-Sun between 7AM and 11PM.OfferPermanent Contract: Stability with a permanent working contract.Food Allowance: Monthly food allowance to support your living expenses.Health Insurance: Comprehensive health coverage.Birthday Leave: Enjoy 1 extra day of leave on your birthday each year.Referral Program: Benefit from referring friends to the company.Hybrid Work Model: Work from home 3 days a week and 2 days in the office, on average.Additional Benefits: Access to LinkedIn Learning, Employee Assistance Tool, complimentary fruit and coffee in the office, local partner protocols, and much more!Ready to take on a new challenge in Lisbon with a team that values flexibility, creativity, and high-quality service? Apply now and make a difference!
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