Customer Success Representative at Spotify - in Porto Join the dynamic team at Spotify in Porto as a Customer Success Representative. This role is perfect for those with a passion for providing exceptional customer service and a deep interest in the world of music streaming. About Spotify Spotify is a leading Swedish audio streaming and media services provider, recognized for its vast library and innovative approach to digital music. With over 406 million monthly active users, Spotify continues to shape the future of music and audio entertainment. Your Profile - Excellent communication skills, capable of providing world-class service to new and returning customers - Experienced in chat customer success roles, with a minimum of 6 months in a similar position - Quick learner with outstanding attention to detail - Critical thinker, capable of crafting custom-made responses - Interest in advertising and marketing - Highly motivated, proactive, and adaptable to change - Excellent troubleshooting and problem-solving skills - Fluent in German at a native level and proficient in English (B2 level or higher) ? Your Responsibilities - Provide first-level support to unmanaged advertisers via Ad Studio - Handle customer contact via email and chat, with potential phone support in the future - Manage and resolve queries, requests, and feedback received via chat - Use critical thinking to craft thoughtful, custom-made responses to customer queries - Identify sales opportunities and support advertisers as a consultative partner - Command and convey key Ad Studio product knowledge to advertisers with accuracy - Log issues and escalate technical queries using internal systems Benefits - Intensive training program covering products, services, and customer management - Competitive remuneration and a comprehensive benefits package - Private health insurance after contract signature - Potential productivity bonuses based on performance - Opportunity to work in Porto, a vibrant and culturally rich city - Free Language courses - Team building and outdoor activities organized by the employee Full Relocation package - Accommodation - Airport pick-up - Administrative support for integration in Portugal. - Reimbursement of flight costs. - Once per year you will get a flight ticket to visit your home country Become part of Spotify in Porto, where your work will contribute to delivering an exceptional experience to music lovers and advertisers alike. Apply now for a career that combines your passion for music with your customer service skills!
