Description
Our client is an innovative company, established in 2017, focused on transforming hotel operations with an all-in-one hotel management system. Their team of over 110 professionals operates from five global offices, serving more than 2,000 clients across Europe, the USA, and Africa. Location: Breda (Netherlands), Valencia (Spain), Lisbon (Portugal), or Remote (Germany)Employment Type: Full-time, On-site Role Overview:As a Customer Success Manager, you will act as the main point of contact for German-speaking hoteliers, guiding them to maximize their experience and benefits from the platform. You'll develop an in-depth understanding of the product, identify upsell opportunities, and cultivate strong relationships with clients by addressing their unique needs. Key Responsibilities:Product and Market KnowledgeRecognize upsell opportunities by staying informed on customer needs and goals.Work closely with the sales team to craft tailored strategies for enhanced product usage.Conduct demos to showcase value-added features for interested clients.Develop a robust knowledge of the product suite, competitor landscape, and pricing.Customer Engagement and Relationship BuildingActively engage with hotel clients to understand their business goals, challenges, and objectives.Build strong relationships with key stakeholders, serving as the primary contact.Conduct regular check-ins to ensure customer satisfaction and monitor progress.Identify ways to optimize the client experience through feedback and usage data.Provide training and resources to empower hoteliers to fully leverage the platform.Customer Retention StrategiesCreate and implement proactive solutions to address concerns and reduce churn risks. Key Skills:Required:Language Proficiency: Fluent in German2+ years of experience in a similar roleExcellent communication skills with patience, empathy, and confidence in upsellingComfortable in a fast-paced, high-tech environment with strong prioritization skillsSelf-motivated, able to perform under pressure, and a natural team playerOrganized and detail-orientedPreferred:Background in Hotel or SaaS industries Perks and Benefits:Mac-based work environmentIncentive-based commission structureFormal training budgetAnnual hotel experienceEquity optionsBirthday and Christmas vouchersCore Values:AccountabilityBeat YesterdayClock SpeedDeals a DealEmpower Another Ready to join a team that's redefining hotel management? Apply now and become a key contributor in a high-growth, dynamic environment!Abous UsWorldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide. Since our journey began in 2016, we have become the go-to partner for tailor-made recruitment solutions, connecting top talent with prestigious opportunities across the globe. With a proven track record of over 5000 successful placements and 400+ satisfied partners in 40+ countries, our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success.To cater to specific markets and meet the diverse needs of industries and roles across the globe, we operate through a diverse portfolio of five specialized brands: Nordic Jobs Worldwide, Multilingual Jobs Worldwide, Asian Jobs Worldwide, IT Jobs Worldwide, and our dedicated Executive Search brand. Each brand is uniquely designed to focus on particular markets, ensuring comprehensive and customized recruitment solutions. Contact us today to explore how we can elevate your career or support your recruitment needs.
Conocimientos:Customer Success Manager, B2B, Account Manager, German, English, Communication, Sales