German-Speaking Customer Service Specialist | Join an Exciting Banking Project in Porto Location: Porto, Portugal
Start Date: 22nd November 2024
Job Type: Permanent, On-Site
About the Role: Cross Border Talents is collaborating with a leading banking partner for an exciting Customer Service project in Porto. If you are a native German speaker with strong English skills and a passion for delivering excellent customer experiences, this opportunity is for you! Join a forward-thinking team and become the trusted voice for banking customers across Europe.
Your Mission: As a Customer Service Specialist, youll be the single point of contact for the banks clients, helping them resolve a variety of inquiries through email and chat. This role is vital in supporting the digital banking experience, and you'll play an important part in ensuring customer satisfaction.
Key Responsibilities: Handle customer inquiries via inbound chat and email regarding online banking portals.Assist with navigation, product information, marketing campaigns, and bank services.Provide first-class customer support by managing card blocking, ordering duplicates, processing forms, and PIN/TAN orders.Forward complex issues to the appropriate consultants, branches, or departments.Offer proactive solutions to enhance customer service and improve user experience.Mediate any concerns to ensure a smooth customer journey and gather feedback for quality management.Support the scheduling of appointments and assist in central marketing campaigns. Training & Onboarding: 4 weeks total: 2 weeks of comprehensive training followed by 2 weeks of nesting.Full support during the onboarding process to ensure you succeed in your role. Work Schedule: Mon-Fri: 8 AM to 5 PMLate Rotative Shifts: 7 AM to 10 PMNo weekend work required. Requirements: Native German speaker with strong English (B2) proficiency.Customer service experience is a plus, but not requiredwhat we value most is your dynamic, proactive attitude.Excellent communication and problem-solving skills.Ability to work effectively within a fast-paced, collaborative environment. Why Join Us? Work for a trusted and innovative banking partner.Enjoy a competitive salary package and benefits tailored for your needs.Relocation support for international candidates to ease your move to Portugal.Grow within a dynamic, international team committed to delivering top-tier customer service. Ready to kickstart your career in the banking sector? Apply today and start your journey with us in beautiful Porto!
Salary & Benefits: Base Salary: 950EUR (paid 14 months).Performance Bonus: Up to 200.Fixed Language Bonus: 450EUR for your German proficiency.(paid every month)Meal Allowance (net): 167.86EUR.Permanent contract with a clear path for growth and career development. Relocation Package: From Outside Portugal: Reimbursement of airfare (up to 700 after 90 days).From Inside Portugal: Reimbursement of travel costs (up to 150 after 90 days).Accommodation:From outside Portugal: Hotel room for 28 days.From inside Portugal: Hotel room for 15 days.Salary & Benefits: Base Salary: 950 (paid 14 months).Performance Bonus: Up to 200.Language Bonus: 450 for your German proficiency.Meal Allowance (net): 167.86.Total Monthly Compensation: 1,767.86.Permanent contract with a clear path for growth and career development.
Relocation Package: From Outside Portugal: Reimbursement of airfare (up to 700 after 90 days).From Inside Portugal: Reimbursement of travel costs (up to 150 after 90 days).Accommodation:From outside Portugal: Hotel room for 28 days.From inside Portugal: Hotel room for 15 days.
