German-Speaking Customer Service Specialist | Join an Exciting Banking Project in Porto Location: Porto, Portugal Start Date: 11th October 2024 Job Type: Permanent, On-Site About the Role: Cross Border Talents is collaborating with a leading banking partner for an exciting Customer Service project in Porto.
If you are a native German speaker with strong English skills and a passion for delivering excellent customer experiences, this opportunity is for you!
Join a forward-thinking team and become the trusted voice for banking customers across Europe.
Your Mission: As a Customer Service Specialist , youll be the single point of contact for the banks clients, helping them resolve a variety of inquiries through email and chat .
This role is vital in supporting the digital banking experience, and you'll play an important part in ensuring customer satisfaction.
Key Responsibilities: Handle customer inquiries via inbound chat and email regarding online banking portals.
Assist with navigation, product information, marketing campaigns, and bank services.
Provide first-class customer support by managing card blocking, ordering duplicates, processing forms, and PIN/TAN orders.
Forward complex issues to the appropriate consultants, branches, or departments.
Offer proactive solutions to enhance customer service and improve user experience.
Mediate any concerns to ensure a smooth customer journey and gather feedback for quality management.
Support the scheduling of appointments and assist in central marketing campaigns.
Training & Onboarding: 4 weeks total: 2 weeks of comprehensive training followed by 2 weeks of nesting.
Full support during the onboarding process to ensure you succeed in your role.
Work Schedule: Mon-Fri: 8 AM to 5 PM Late Rotative Shifts: 7 AM to 10 PM No weekend work required.
Requirements: Native German speaker with strong English (B2) proficiency.
Customer service experience is a plus, but not requiredwhat we value most is your dynamic, proactive attitude.
Excellent communication and problem-solving skills.
Ability to work effectively within a fast-paced, collaborative environment.
Why Join Us?
Work for a trusted and innovative banking partner.
Enjoy a competitive salary package and benefits tailored for your needs.
Relocation support for international candidates to ease your move to Portugal.
Grow within a dynamic, international team committed to delivering top-tier customer service.
Ready to kickstart your career in the banking sector?
Apply today and start your journey with us in beautiful Porto!
