Job Title: German-Speaking Customer Service Representative Location: Porto, Portugal (Onsite or Hybrid, depending on project) Industry: Bank and POS (Point of Sale) Systems Solutions Job Type: Full-Time (Rotative Shifts) Salary & Benefits: Competitive Salary Company-Provided Equipment (Laptop, phone, and software tools) Career Growth & Advancement Opportunities Health & Life Insurance Meal Allowances Comprehensive Training Dynamic Team Environment Career Development Programs Flexible Working Conditions (Hybrid or Onsite) Shift Details: Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including Night Shifts) Days Off: 2 Rotative Days per week Shift Pattern: Rotating shifts including morning, afternoon, and night shifts.
Language Requirements: German: Minimum C2 level required English: Minimum B2 level required Job Description: We are seeking a German-speaking Customer Service Representative to join our team in Porto , Portugal.
The role is primarily for the Bank and POS Systems Solutions industry, where you will assist customers with troubleshooting, technical support, and inquiries related to banking and payment processing systems.
As a customer service representative, you will ensure that our clients' experience with our products and services is efficient and smooth, helping resolve any issues they face while using our banking and POS solutions.
This is an exciting and dynamic role that offers a mix of customer interaction, technical support, and problem-solving.
Although prior experience in customer service or in the banking and POS industry is a plus, it is not a requirement, as we provide comprehensive training to ensure that you have the tools and knowledge necessary to excel in your role.
Whether you're new to the industry or have prior experience, we are looking for a dedicated professional who thrives in a fast-paced, customer-facing environment.
The role can be either onsite or hybrid depending on the specific project, providing flexibility while working in a vibrant, international team.
This is a perfect opportunity for those who want to combine their passion for customer service with the opportunity to develop skills in the banking and POS solutions sector.
Key Responsibilities: Customer Support: Assist customers with troubleshooting, inquiries, and support related to banking and POS systems, including payment processing and system setup.
Problem Solving: Diagnose and resolve technical issues with our products and services, providing timely and effective solutions.
Technical Assistance: Provide assistance in setting up, configuring, and using banking and POS solutions, offering both technical guidance and support.
Customer Education: Help customers understand how to use the features of our banking and POS systems and ensure they can operate them smoothly.
Issue Tracking: Document customer issues and solutions in the system, ensuring that information is accurate and up to date for future reference.
Collaboration: Work with internal teams, including technical and product teams, to escalate and resolve complex issues.
Communication: Maintain clear communication with customers, ensuring that their needs and expectations are met, and providing regular updates.
Feedback Collection: Gather customer feedback to improve service quality and report recurring issues or patterns to the management team.
Adherence to SLAs: Ensure that service-level agreements (SLAs) are met, responding to queries and resolving issues within the prescribed time frames.
Support in Crisis Situations: Assist customers during system downtimes or emergencies, providing urgent solutions and maintaining customer satisfaction.
Training: Participate in continuous learning and training sessions to stay up to date on product updates, company policies, and industry best practices.
Skills and Qualifications: Fluency in German: Minimum C2 level is required.
Proficiency in English: Minimum B2 level required.
Problem-Solving Skills: Ability to analyze technical issues and provide practical solutions in a timely manner.
Strong Communication Skills: Clear, articulate communication with customers, ensuring they understand the solutions being provided.
Customer-Focused: Strong commitment to customer satisfaction and providing excellent service at all times.
Multitasking Ability: Ability to manage multiple tasks and cases simultaneously while maintaining attention to detail.
Adaptability: Comfortable with rotating shifts and the flexibility of hybrid or onsite working conditions.
Technical Aptitude: Comfort with technical tools and systems related to banking and payment solutions.
Stress Management: Ability to handle high-pressure situations with professionalism and poise, especially when dealing with critical or urgent issues.
Team Player: Ability to work well within a team, collaborating with colleagues to resolve customer issues efficiently.
Prior Experience: Previous customer service experience, particularly in the banking, financial services, or POS systems industry, is an advantage but not a requirement.
EU Citizenship or Valid Work Permit required for employment in Portugal.
Why Join Us?
Career Growth: Take advantage of numerous career development opportunities within a growing and innovative company in the bank and POS system solutions industry.
Dynamic Work Environment: Be part of a vibrant and supportive team where creativity, collaboration, and problem-solving are valued.
Flexible Working Conditions: Depending on the project, you can work onsite or in a hybrid environment, providing flexibility while maintaining strong collaboration with your team.
Comprehensive Benefits: Competitive salary and company benefits including health and life insurance, meal allowances, and professional development programs.
Professional Training: We offer comprehensive training programs to ensure you are fully prepared to succeed in your role and expand your knowledge of the industry.
Global Exposure: Work in a multilingual, multicultural environment, enhancing your skills in communication, customer service, and technical problem-solving across international teams.
Job Satisfaction: Contribute to the success of a global leader in the bank and POS systems solutions industry, and be part of an exciting journey in transforming digital payment experiences worldwide.