German-Speaking Customer Service Expert

Workster partners with a leading BPO/outsourcing company who is seeking to hire German Customer Service Experts to join their Team in Lisbon.Primary ResponsibilitiesRespond promptly and professionally to customer inquiries and issues via phone and email.Provide accurate and detailed information about drone products, features, and specifications.Assist customers with product setup, troubleshooting, and usage guidance.Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.Process customer orders, returns, and exchanges.Track and update customers on the status of their orders.Stay informed about the latest drone models, software updates, and industry trends.Provide product recommendations based on customer needs and preferences.Your QualificationsA very high level of German (spoken and written) (C1)A high level of EnglishYou are very well organized and have excellent interpersonal skillsYou can put yourself in our customers' shoes, analyze their problems and offer them individual solutionsYou know how to work within a team, you are easy goingYou adjust quickly to new environments, and you can follow procedures and deal with deadlinesThe OfferExcellent base salaryGreat relocation package if needed with flight reimbursement and accommodation benefitsBest-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program – Free, confidential, and impartial guidance and supportEmployee Benefits Club – a wide range of exclusive perks and rewards as a valued member of our organizationOption to sign-up for Discounted Private Health InsurancePerformance Bonus + End of Contract BonusAnd many others!Apply & ShineShow us what makes you stand out! Check out our international openings and apply today - it takes one minute.Let's ConnectCongratulations! We'd love to get to know you better. If your profile matches our openings you can expect a contact from us within 48h to explore your experiences and aspirations.Connect with the EmployerYour chance to shine! Engage directly with the employer. We'll assist you in preparing for the interview so you can put your best foot forward.You're In! Welcome AboardCongratulations, you've got the job! We'll guide you through onboarding and potential relocation for a smooth start. This process aims to make the journey to your new career professional, engaging, and focused on finding the right match for you.
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