Job Description: German-Speaking Customer Service Representative – Onsite in Porto We are seeking passionate and motivated German-Speaking Customer Service Representatives to join our dynamic team in Porto, Portugal .
In this role, you will be responsible for assisting German-speaking customers with a wide range of inquiries and providing exceptional service.
This is an exciting opportunity for individuals who thrive in a fast-paced, customer-focused environment and are eager to contribute to a global company.
Key Responsibilities: As a German-Speaking Customer Service Representative , your role will primarily involve: Customer Support: You will be the first point of contact for our German-speaking customers.
Your main task will be to assist customers via phone, email, and live chat, addressing their inquiries, providing effective solutions, and ensuring their satisfaction.
Problem-Solving: You will troubleshoot various issues that customers may face and deliver personalized solutions, guiding them through the process to resolve their concerns quickly and effectively.
Product Expertise: You will develop an in-depth understanding of the company's products and services, enabling you to provide customers with clear, accurate, and helpful information to help them navigate any challenges they may encounter.
Professional Communication: It will be essential for you to communicate in a professional, clear, and empathetic manner, ensuring that customers feel heard and valued at all touchpoints during their interactions with the company.
Collaboration: You will work closely with other departments within the company to resolve more complex customer issues and contribute to an overall improvement of the customer experience.
Customer Feedback: You will play a vital role in collecting feedback from customers to share insights that will help improve the services offered.
Documentation: You will be responsible for maintaining detailed records of customer interactions, solutions provided, and feedback gathered, ensuring that all information is accurately captured in our internal systems.
Requirements: To be successful in this role, you should have the following skills and experience: Language Skills: You must be fluent in German and have at least an intermediate level of English.
Strong verbal and written communication skills in both languages are essential for this role.
Experience: While prior customer service experience is preferred, it is not required.
A positive attitude, a willingness to learn, and a strong desire to help others are just as important.
Communication Skills: You should be able to communicate effectively, clearly, and empathetically with customers, ensuring their satisfaction with every interaction.
Problem-Solving Skills: The ability to quickly identify issues and find efficient solutions is crucial to success in this role.
Tech-Savvy: Basic computer skills are necessary, and you should have the ability to quickly learn and adapt to new systems and web-based applications.
Team-Oriented: As part of a team, you will collaborate with colleagues from various departments, so teamwork and a positive attitude are key to thriving in this role.
Benefits: In addition to an exciting role in a dynamic company, you will enjoy a comprehensive benefits package: Base Salary: A competitive monthly salary, paid over 14 months, reflecting your skills and experience.
Relocation Package: If you are relocating to Porto, we offer support with flight tickets and accommodation.
Health & Life Insurance: You will have access to comprehensive health and life insurance coverage from day one of your employment.
Meal & Transport Allowances: A daily meal allowance to help with your food expenses, and a monthly transport allowance to cover your commute.
Career Growth: We believe in supporting our employees' growth, so you will have opportunities for career advancement and skill development within the company.
Training & Development: Access to ongoing training programs to help you further develop your skills and grow within the company.
Schedule: Working Hours: This role requires flexibility, as it operates with rotational shifts from Monday to Sunday.
Your shifts will fall between 08:00 and 19:00 , with the possibility of extending the late shift until 21:00 as per client agreements (although this has not occurred since the line opened).
Days off: You will have two rotational days off each week, ensuring you have time to rest and recharge.
Documents Accepted: For the application, you will need to provide: EU ID Residence Card Manifestação de Interesse Visas (under consultation) Why Porto?
Porto is a vibrant city in northern Portugal that offers a high quality of life.
With its rich history, stunning architecture, and growing tech industry, Porto is an ideal location for both work and leisure.
The city is known for its affordable living, delicious food, welcoming culture, and scenic landscapes, making it an excellent place to both live and work.
How to Apply: If you are excited about the opportunity to join our team as a German-Speaking Customer Service Representative in Porto, we would love to hear from you!
Please submit your CV and cover letter to ****** , highlighting your language skills and enthusiasm for delivering outstanding customer service.
We look forward to welcoming you to our team!