Porto is calling! We are looking for Customer Service Representatives to join a dynamic and rapidly growing team in Porto. In this role, you will ensure qualitative and fast customer service via email, chat and phone to represent a famous brand.
Your responsibilities as a Customer Service Representative will include:
Handle incoming and outgoing calls with professionalism and empathy.
Provide accurate information about products, services, and company policies.
Resolve customer issues, process orders, and manage requests effectively.
Maintain detailed records of customer interactions in the CRM system.
Follow scripts and guidelines to ensure consistency and quality service.
Meet performance metrics such as call resolution time and customer satisfaction.
Stay updated on product knowledge and company policies.
Ensure customer satisfaction by managing expectations and following up when needed.
Skills, qualifications, and interests needed for success in this role:
native level in German + advanced English skills
Strong critical thinking abilities
Interest in social media
A reliable and proactive approach to tasks
Previous experience in customer service or content moderation is desirable but not required
Commitment to providing high-quality, accurate information
Willingness to work and live in Porto, Portugal
What's in it for you?
Full-time 6-month contract with 40 hours per week
Rotative shifts (depending on the project)
Competitive salary package: €950 gross/month (14 times per year) + €450 gross/month (12 times per year) + €7.63/day meal allowance + performance bonus + private health insurance
If you live outside Portugal: reimbursement of the first flight ticket (up to €400) after 180 days + hotel stay for 28 days
If you live within Portugal: travel reimbursement (up to €150) after 90 days + hotel stay for 15 days
Fully paid training, professional development, and career progression
Work in an international environment with a multinational company based in Lisbon
An interesting work environment in a modern center with an international tea
About the company:
Founded in 2000 by two French entrepreneurs, the company has grown into an international leader in customer experience with over 50,000 employees worldwide. In its international center in Lisbon, the company handles customer experiences for some of the world's most advanced brands.