7am-10pm Monday to Sunday (weekend shifts remote). 2 per week from the office in Oriente, the rest from home. 40h per week.
CommunicationTreat every customer as a friend and demonstrate respect by being fair, empathetic, and patient. Keep the promises. Read and listen to the customer's problem carefully, then answer their question.
Handle a wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems.
Provide customers accurate and relevant information about products, services, and promotions based on needs.
Educate customers to use all online self-service tools.
Drive ImprovementsSeek constantly for improvements to exceed customer expectations and help the company to grow.
Proactively suggest improvements to enhance efficiency, productivity, quality, and customer satisfaction.
Fix the root cause of problems to protect additional customers from facing the same issues. Direct or escalate all parties to take corrective action as needed.
Work towards simplifying existing processes to reduce effort.
Performance – Quality, Customer Focus, and ProductivityBe customer-focused, drive productivity, and ensure the quality of all your tasks to provide first-class service to our customers.
Meet deliverable requirements/service level measures/specific targets, quality, and efficiency targets.
Perform against all key customer service goals.
Understand individual targets and individual performance management.
Self-DevelopmentTake ownership of your development. Look for opportunities to grow.
Work on an individual career progression plan and manage training plan completion.
Have an overview of required development activities and participate in them as well.
Seek feedback and development activities to improve skills related to current work.
Develop others - create and support opportunities for building skills to execute current and future responsibilities.
Knowledge Development and Sharing: Become an expert with the tools used in the customer service team. Share knowledge and findings with team members. Support new team members in their training.
Customer ExperienceAt any time and anywhere, perform the activities and display the behaviors that are designed to deliver a distinctive customer experience.
Specialist Skills & Experience
Essential:
Middle education degree.
PC skills: Mastery of PC equipment and software (MS Office, Internet searching tools).
Communication skills: Verbal and written; communicates effectively over the phone and in written transactions.
Language skills: Mastery of English and German (C1 level - speaking & writing); other languages are a plus.
Flexibility and shift work are required.
Preferred Experience and Knowledge
Experience in the contact service environment is a preferable advantage.
Online gaming experience is a plus.
On Offer:
Annual gross salary: 22,000€ + 9.83€/day meal allowance + annual bonus.
A permanent work contract for 40 hours.
Other benefits: Hybrid work model; health insurance; birthday off; access to LinkedIn Learning; referral program; protocols with external partners.
Great place to be. Awesome team of very knowledgeable & supportive colleagues.
Strong focus on personal and professional development, including in-house mentorship and e-learnings.
Tipo de oferta: Período Integral
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