German-Speaking Customer Advisor (Hybrid)

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team and use your communications skills in German.
No two days will be the same as you'll provide valuable and memorable experiences to a wide range of customers.
What you'll be doing:

Manage inbound calls, emails, or live chats
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team targets and call-handling quotas
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies

We offer a hybrid work model from Lisbon.
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