col-wideJob Description:
German-speaking Customer Advisor for PVH fashion Brands (Calvin Klein, Tommy Hilfiger, Michael Kors)
Do you have a keen interest in design and thrive on interacting with people remotely? We've got an exciting opportunity for a dedicated individual based in Lisbon. We're in search of an excellent communicator with a natural flair for customer engagement.
About the Company
Undoubtedly, you're familiar with them. PVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company operates in over 40 countries with a committed workforce of 36,000.
The Opportunity
Join the elite PVH Support Team in Lisbon. An exhilarating and international environment awaits you. Work abroad using your native language for a leading company with abundant career advancement opportunities.
Your Profile
- Your mission will be to provide telephone and written support to our German-speaking customers, always ensuring a courteous and helpful attitude.
- Are proficient in German and fluent in English (both written and spoken).
- Possess outstanding communication skills.
- Are keen to learn.
- **(Bonus) Have experience in a telephone customer service or call center environment.
Your responsibilities
- Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone.
- Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels.
- Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
- Engage in cross-selling and upselling of products after addressing customer queries.
? Benefits
- Temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.
- Competitive salary plus bonus.
- Private health insurance.
- Comprehensive relocation package for #cityjobbers relocating from abroad, including airport pick-up, administrative assistance for registration in Portugal, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and a free annual flight home (within Europe).
- Free Portuguese language courses.
PVH believes in a world powered by forward design, creativity, and top-quality apparel. If your dream job involves contributing to this global project from sunny Lisbon, we would love to hear from you!
