German-speaking Customer Advisor for PVH fashion Brands (Calvin Klein, Tommy Hilfiger, Michael Kors) Do you have a keen interest in design and thrive on interacting with people remotely?We've got an exciting opportunity for a dedicated individual based in Lisbon.We're in search of an excellent communicator with a natural flair for customer engagement.About the Company Undoubtedly, you're familiar with them.PVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger.Headquartered in New York, the company operates in over 40 countries with a committed workforce of 36,000.The Opportunity Join the elite PVH Support Team in Lisbon.An exhilarating and international environment awaits you.Work abroad using your native language for a leading company with abundant career advancement opportunities.Your Profile - Your mission will be to provide telephone and written support to our German-speaking customers, always ensuring a courteous and helpful attitude.- Are proficient in German and fluent in English (both written and spoken).- Possess outstanding communication skills.- Are keen to learn.- **(Bonus) Have experience in a telephone customer service or call center environment.Your responsibilities - Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone.- Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels.- Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.- Engage in cross-selling and upselling of products after addressing customer queries.? Benefits - Temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.- Competitive salary plus bonus.- Private health insurance.- Comprehensive relocation package for #cityjobbers relocating from abroad, including airport pick-up, administrative assistance for registration in Portugal, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and a free annual flight home (within Europe).- Free Portuguese language courses.PVH believes in a world powered by forward design, creativity, and top-quality apparel.If your dream job involves contributing to this global project from sunny Lisbon, we would love to hear from you!
