Description Job Description Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinkingListen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed-upon proceduresMaintain broad knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or servicesTrack, document and retrieve information in call tracking database Candidate Profile High school diploma with six plus months of customer service experience preferredCourteous with strong customer service orientationStrong computer navigation skills and PC KnowledgeAbility to effectively communicate, both written and verballyAbility to learn including strong problem solving skillsDependable with proficient attention to detailSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyTolerance for repetitive work in a fast-paced, high production work environmentAbility to work as a team member, as well as independentlyDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.
Works with close supervision and clearly defined procedures.
Starting to demonstrate familiarity with client terminology, operating standards and procedures.
Starter without sustained metric performance levels.
About Multilingual Jobs Worldwide We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent.
We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon.
We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
