German-Speaking Client Advisor In Sofia

Description

Workster is partnering with a leading BPO to strengthen their Sofia operation with dedicated and motivated employees with German language skills. As a Customer Support Expert with German, you will play a crucial role in handling customer inquiries, concerns, and issues for a leading Swiss Telecommunication giant.
Your RoleAssisting customers through various channels (incoming calls)Analyzing and resolving customer inquiriesProviding information on administrative and technical inquiries (products, invoices, etc.)Making changes to the systemForwarding issues or calls to other departmentsRequirementsGerman proficiency at C1 level or higher is a mustEnglish and/or Bulgarian is an advantage, but not mandatoryCustomer-oriented mindset and behaviorExcellent organizational and communication skillsGood knowledge of MS OfficeWillingness to work in shiftsOfferExcellent base salary and benefitsRelocation support if not based in Bulgaria with flight and housing paidSchedule Mo-Sun between 08h-22h, 8h per day / 40h per weekFriendly work atmosphere and positive environment with a good work-life balanceA multinational environment with a strong connection to British corporate cultureGreat benefits such as health insurance, food vouchers, and transportation allowanceOpportunity to connect and learn with colleagues on an open, inclusive platform
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