German-Speaking Call Centre Agent

Short DescriptionJoin our client as a German-speaking Call Centre Agent and dive into a vibrant life in Matosinhos, Portugal!Bullet PointsRole is based in Matosinhos, Portugal20k Euros + bonusThis is a 6 to 12 month roleAbout the Role:Are you ready for a new adventure in Matosinhos?In this role, you will provide service-oriented inbound support for a German bank account.Your responsibilities will include answering customer questions, executing orders on the first contact, assisting with phone banking ID and T-PIN setup, guiding customers through the Postbank app setup, and providing exceptional customer service for all retail banking inquiries.You will also troubleshoot and resolve customer issues efficiently, maintain accurate records of customer interactions, collaborate with team members to improve service processes, and stay updated on banking products and services.Key Responsibilities:Answer customer questions and execute orders on the first contactAssist with phone banking ID and T-PIN setupGuide customers through the Postbank app setupProvide exceptional customer service for all retail banking inquiriesTroubleshoot and resolve customer issues efficientlyMaintain accurate records of customer interactionsCollaborate with team members to improve service processesStay updated on banking products and servicesRequirements:Near or native German speakerWorking Hours:Monday to Saturday, 8am-5pm (rotative days off)Onsite 100% in Matosinhos, PortugalHealth Insurance:Yes, but you need to already have NIF and NISS.
If not, you first need to take care of it as this data is mandatory to enrol in health insurance.Why wait?Embrace a new life, make new friends, and explore Matosinhos—all while getting paid!Apply now and start your adventure in Matosinhos!