German-Speaking Betting Customer Service Expert

German-speaking Betting Customer Service ExpertOn behalf of our client in the gaming and betting industry, Workster is seeking to onboard a German-speaking Betting Customer Service Experts to join their Team in Lisbon. This is a hybrid role with 2 days office, 3 days work from home out of Lisbon area.Your RoleAddressing customer inquiries through various channels such as chat, email, and phone, encompassing queries related to products (sports, casino, poker) and cashier operationsEvaluating specific concerns and implementing necessary measures to fulfill customer requirementsCollaborating with teams across different locations with aligned goalsReporting system irregularities and customer-facing issues to the appropriate departmentFamiliarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery.Your QualificationsWillingness and flexibility to work in shiftsGerman language C1 level, at leastEnglish language skills to a business standard (B2)Excellent written and verbal skills as well as high interpersonal skill levelCalm manner and able to work under pressure and be confident in answering a wide range of customer enquiriesAbility to perform well in a multi-task/cultural and ever-changing dynamic environmentA flexible, creative and driven personalityInterest in Sports, Casino and Poker products would be a benefit, relevant training will be providedWorkng schedule: shift rotation 24/7. 40 hours a week.The OfferHealth InsuranceBirthday Day: 1 Extra leave day per yearReferral ProgramHome Office: 2 days in the office and 3 days from home in average per weekOther Benefits – access to to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others!Close to the beachPaid TrainingSunny weatherApply & ShineShow us what makes you stand out! Check out our international openingsand apply today - it takes one minute.Let's ConnectCongratulations! We'd love to get to know you better. If your profilematches our openings you can expect a contact from us within 48h toexplore your experiences and aspirations.Connect with the EmployerYour chance to shine! Engage directly with the employer. We'll assist you inpreparing for the interview so you can put your best foot forward.You're In! Welcome AboardCongratulations, you've got the job! We'll guide you through onboarding andpotential relocation for a smooth start.This process aims to make the journey to your new career professional,engaging and focused on finding the right match for youSign up now and receive the latest vacancies in your inbox! The user consents to the use of the data. More information: Privacy Policy .
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