German-Speaking Banking Customer Support Advisor

German-speaking Banking Customer Support AdvisorWork for an international leader in outsourced customer service which is partnering with a major German Bank looking to strengthen their German-speaking customer service operations in beautiful Porto – great location, fantastic shifts!
Your Role Handle all incoming contacts from customers of a banking company through various channels (phone, email and chat)Develop your knowledge continuously to effectively answer customer queries and resolve potential issuesUse adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete informationMake sure that great levels of client service is delivered at all times and ensure a positive experienceYour Qualifications Excellent German (C1) and fluent English (B2) skillsPassionate about customers and customer serviceProblem-solving skillsUpbeat and positive attitudeAbility to identify, apply and explain your product and/or service expertise with clarityThe Offer Relocation supportPrivate medical insuranceUnlimited contractShifts Monday – Friday 9:00-18:00Performance bonusA dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialFlight costs reimbursedMulticultural TeamPaid Training
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