German-Speaking Banking Customer Support Advisor

German-speaking Banking Customer Support AdvisorWork for an international leader in outsourced customer service which is partnering with a major German Bank looking to strengthen their German-speaking customer service operations in beautiful Porto – great location, fantastic shifts!
Your Role Handle all incoming contacts from customers of a banking company through various channels (phone, email and chat)Develop your knowledge continuously to effectively answer customer queries and resolve potential issuesUse adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete informationMake sure that great levels of client service is delivered at all times and ensure a positive experienceYour Qualifications Excellent German (C1) and fluent English (B2) skillsPassionate about customers and customer serviceProblem-solving skillsUpbeat and positive attitudeAbility to identify, apply and explain your product and/or service expertise with clarityThe Offer Relocation supportPrivate medical insuranceUnlimited contractShifts Monday – Friday 9:00-18:00Performance bonusA dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialFlight costs reimbursedMulticultural TeamPaid TrainingApply & ShineShow us what makes you stand out! Check out our international openingsand apply today - it takes one minute.
Let's ConnectCongratulations! We'd love to get to know you better. If your profilematches our openings you can expect a contact from us within 48h toexplore your experiences and aspirations.
Connect with the EmployerYour chance to shine! Engage directly with the employer. We'll assist you inpreparing for the interview so you can put your best foot forward.
You're In! Welcome AboardCongratulations, you've got the job! We'll guide you through onboarding andpotential relocation for a smooth start.This process aims to make the journey to your new career professional,engaging and focused on finding the right match for you
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