German Speaker | Logistics Backoffice Agent

Job Description Your contribution to something big:   Call acceptance and ticket opening; translation tickets from German to English; process service orders; forward solution to clients; escalation to 2nd/3rd level supports when needed; keep database with new incidents/solutions; Answer calls meeting high quality standards and specified time frames; Technical support requests regarding hardware requirements, settings and general usage; Customer support for registration in the app and the set-up process; Update and expand FAQ list with the help of 2nd level support; Receiving and forwarding all requests and suggestions to improve and customize the app to 2nd level support; Qualifications What distinguishes you: German Language (C2 level) Mandatory; English (at least B1 level, written communication); Knowledge of automotive and IT technologies; Basic technical knowledge; Experience in freight forwarding and logistics; Experience in 1st level support and ticketing systems; Good communicative competencies, commitment and solutions oriented; Customer oriented; able to solve conflicts; multitasker; versatile; stress resilience; team player; Schedule: Monday to Friday Additional Information What we offer you: Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
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