German Speaker | Logistics Backoffice Agent

Job DescriptionYour contribution to something big: Call acceptance and ticket opening; translation tickets from German to English; process service orders; forward solution to clients; escalation to 2nd/3rd level supports when needed; keep database with new incidents/solutions;Answer calls meeting high quality standards and specified time frames;Technical support requests regarding hardware requirements, settings and general usage;Customer support for registration in the app and the set-up process;Update and expand FAQ list with the help of 2nd level support;Receiving and forwarding all requests and suggestions to improve and customize the app to 2nd level support;QualificationsWhat distinguishes you:German Language (C2 level) Mandatory;English (at least B1 level, written communication);Knowledge of automotive and IT technologies;Basic technical knowledge;Experience in freight forwarding and logistics;Experience in 1st level support and ticketing systems;Good communicative competencies, commitment and solutions oriented;Customer oriented; able to solve conflicts; multitasker; versatile; stress resilience; team player;Schedule: Monday to FridayAdditional InformationWhat we offer you: Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.Success stories don´t just happen.
They are made...Make it happen!
We are looking forward to your application!