German Service Desk Agent Empresa: Cross Border Talents
Tipo de Emprego: Periodo Integral
Localização: Lisbon, Lisbon
Número de Aplicantes: 000+
Descrição do Emprego - German Service Desk Agent As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.
Responsibilities Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
Coordinate regular calls with the client, for refills and upgrades to product accessories.
Process both client-generated and internally generated service request tickets, within specified delivery times.
Provide administrative support to verify client details and correct any incorrect information within our stakeholder's client database.
Provide services to clients such as: Air Liquid, Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), and Cambridge Universities with a high level of responsibility.
Manage supply related requests via phone, portals, email, or chat.
Validate consumable requests related to printers, including toners, fusers, and drums.
This is a non-technical role.
Minimum Requirements High School Diploma or Secondary School Completion Equivalent
Minimum of a year's experience in a Customer Support or client-facing role in a multi-national environment (preferable)
Close familiarity with Computers and Digital Network configurations, including advanced knowledge of the Microsoft Office Suite.
Adaptable to working alongside the time zone and calendar of local stakeholders.
Required Language Thresholds:
English (B2 - C1: Independent User Level)
German (C2: Native-Level Fluency)
Benefits Competitive Salary + Language Bonus
Meal Allowance on Card
Career Progression Opportunities
Staff Canteen with varied food options and river-facing balcony seating
Well-rounded Health and Life Insurance Packages
On-site gym: includes indoor pool access, fitness classes, and a football pitch
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